Artificial intelligence is redefining the hospitality industry

Artificial intelligence (AI) is one of the hot topics these days.

Especially after the beginning of the pandemic, the much-expected involvement of big data and AI has taken a significantly faster pace in almost every industry.

The travel industry, more specifically the hospitality industry, is among those industries. However, this is a hot topic now; the concept of AI not new at all. It started in the early 1950s where hotels around the globe have started to realize the need for and importance of incorporating digital technology to grow business, connect globally. Today, as it is taking over the travel industry, it will highly impact how we do business, travel, and all.

I picked this article for you to discuss what specific changes we are seeing and will further see in the hospitality Industry. Please enjoy and let us know if you would like to see more shared information about this topic in future newsletters.

Burcin Turkkan

Skål International Senior Vice President

PR, Communications, Digital Media, and Innovations